“CompuConnect Removes The Stress And Burden From Our Employees When Thinking About IT”

We at The Marcal Group are a 25-user office environment. The biggest benefit to us since moving our IT services to CompuConnect, is the fact that they remove the stress and burden from our employees when thinking about IT. The structure of our agreement creates a priority on CompuConnect to fix an issue that comes up - not the opposite where the client is chasing his IT professional for time, this gives us the comfort knowing that everything is constantly monitored and updated.

Based on our prior experience of working with other IT Firms, CompuConnect excels at communication, speed of repairs and ticketing each issue for historical reference and tracking. Transitioning from an outdated process of reporting and repairing individual issues up the ranks, now each member of our team can directly access CompuConnect and is encouraged to do so through various communication channels without asking anyone to assist or obtain permission prior. This allows seemingly minor issues to be reported and repaired instead of an individual ignoring it as well as bigger issues to be dealt with immediately.

It all comes down to this, if you are still on the fence whether to hire CompuConnect or not, weigh the cost and benefits that CompuConnect offers against your current IT solution and calculate the time, productivity and ultimately dollars saved by switching. It should be clear at that point.