What exactly do your managed IT services include?
CompuConnect offers complete managed IT services including 24/7 network monitoring, cybersecurity protection, data backup and recovery, email and spam protection, cloud hosting, VoIP phone systems, structured wiring, helpdesk support, and more. Your IT environment is proactively managed so issues are caught before they impact your business.
How quickly can I get support if something breaks?
CompuConnect’s support team responds quickly. Our average response time is 30 minutes or less, and you always speak to a real person when you call. No bots, no endless menus.
Do you offer 24/7 monitoring and support?
Yes. Your systems are monitored 24/7 so that problems like failing backups, abnormal activity, or security breaches are detected and addressed immediately.
Will I get a dedicated account manager or technician?
You will have a dedicated group of technicians assigned to your account. Clients describe being directed to the right person on the spot, with issues tracked and resolved efficiently.
What makes you different from other IT providers?
CompuConnect stands out with live, human-first support and white-glove service. Our local technicians can visit your site if needed, and our proactive approach ensures your IT issues are addressed before they become major problems.
Can you help us with compliance (HIPAA, IRS, FTC, etc.)?
Yes. Our services are tailored for industries with strict compliance needs. We stay up to date on HIPAA for Home Healthcare and IRS and FTC regulations for accounting firms to ensure you meet the standards required in your industry.
Are your technicians local and able to come onsite when needed?
Yes. With offices in Brooklyn, New York and Brick, New Jersey, our team is available to travel to your office when remote support is not enough.
Do you support the software we already use?
Yes. We are highly experienced in the software platforms most commonly used by accountants, Home Healthcare providers, and small to mid-sized businesses. This helps us resolve issues faster and reduce downtime.
What industries do you specialize in?
We specialize in working with accounting firms, Home Healthcare agencies, and small to mid-sized businesses in New York and New Jersey. Our solutions are tailored to meet the needs and compliance requirements of these industries.
How do you protect us from cyberattacks and data loss?
We provide full cybersecurity protection including threat monitoring, endpoint protection, secure backups, encrypted communication, and more. Our approach is layered and customized based on your specific business environment. We also provide end-user cybersecurity training to help your team avoid common threats.
What’s your response time for critical issues?
We aim to respond to critical issues within an hour. While some issues may take longer during periods of high demand, we always prioritize urgent matters and communicate transparently so you're never left wondering what's going on.
Do you offer backup and disaster recovery solutions?
Yes. We provide secure cloud and local backup systems, disaster recovery planning, and regular testing to ensure your data is protected and quickly restorable.
How do you charge for your services? Flat fee or hourly?
We offer flat-rate managed IT services. This helps you avoid unexpected costs and allows you to plan your IT budget more effectively.
Can you work with our internal IT team or existing vendors?
Yes. We offer a co-managed IT model where we clearly define the roles your internal team handles and what the CompuConnect team will take care of. We work hand in hand to ensure seamless collaboration and support.
Will I be locked into a long-term contract?
We focus on delivering value and building trust. Contract terms can be flexible depending on your needs and preferences.
Can I see case studies or testimonials from similar businesses?
Yes. Visit our Our Clients page to read client testimonials and explore real success stories from organizations in Accounting, Home Healthcare, and other industries. You can also check out our Google reviews for additional feedback.
How do you onboard a new client?
Onboarding starts with a full technology assessment. Then we install our monitoring tools, review security and compliance gaps, and build a roadmap for your ongoing support and strategy.
Can you support both remote and in-office staff?
Yes. We support hybrid teams with secure remote access, collaboration tools, and real-time support no matter where your team is located.
What tools or technologies do you use to manage networks?
We use industry-standard remote monitoring, management tools, cloud platforms, and cybersecurity solutions. Tools are vetted and reconsidered annually to ensure the right security measures are keeping up with the evolving cybersecurity landscape. We re-evaluate and update our tech stack at least once a year and make changes accordingly.
How often do you meet with clients to review IT strategy?
We recommend regular strategy reviews to keep your IT aligned with business goals. These reviews are done as often as quarterly business reviews or at minimum, annually.
