Careers
IT Help Desk Technician
Full-time | Permanent | In person
Pay
$40,000 - $50,000 a year
Job Type
Permanent
Full-time
Benefits
Paid time off
License / Certification
Drivers License (Required)
About the Role
Are you the person your friends and family call when their computer breaks? Do you love tinkering with technology, taking things apart just to see how they work, and learning something new every day? If you're looking for more than just another IT job, this is your chance to build a real career.
CompuConnect is a Managed Service Provider partnering with growing businesses across the New York Tri-state area. Our mission is to make technology a seamless, secure foundation that empowers their people and fuels their expansion. We're on a BHAG to protect 2,000 people across 100 businesses by 2029, and we need motivated technicians to help us get there.
Why This Role Is a Strong Career Move
Why is this role at CompuConnect a better career move?
- You will learn faster here than anywhere else. You'll get hands-on experience with our full stack, including ConnectWise Manage, Datto RMM, IT Glue, Microsoft 365, ThreatLocker, and Todyl.
- You will be irreplaceable. AI can't troubleshoot a weird network issue or calm down a frustrated client. You are the human expert our clients rely on.
- You will see how business really works. You'll support dozens of companies in different industries, getting exposure to how leaders think.
- You will build a foundation in cybersecurity. You'll be on the front lines, using tools like Datto EDR and Avanan to protect our clients from real-world threats.
What You'll Do
As a Help Desk Technician, you will:
- Be the first point of contact for clients, delivering a human-first experience by phone and email.
- Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and applications.
- Manage user accounts, permissions, and security settings in Microsoft 365 and Entra ID.
- Use Datto RMM to proactively monitor, patch, and manage client endpoints.
- Create and maintain clear, reusable documentation in IT Glue because we Own the Outcome.
- Work with a team that Embraces Growth Together.
- Step up When It Matters to solve critical client issues.
What We Value
Own the Outcome
Take responsibility, follow through, and do what it takes to get things right. We believe in solving problems, not simply passing them along.
Embrace Growth Together
Technology is always changing, and learning is part of the job. We ask questions, share what we know, and help each other become better.
Step Up When It Matters
When a client or teammate needs help, we show up. Clear communication, responsiveness, and a willingness to help are part of how we work.
How to Apply
To show you pay attention to detail, please follow these instructions exactly.
Send an email to careers@compuconnect.it with the subject line "Ready to Own the Outcome". Attach your resume as a PDF file.
In the body of the email, write two paragraphs:
- Describe a time you solved a technical problem you were proud of, even if it wasn't for a job.
- Explain why you want to work at an MSP like CompuConnect, not just any IT job.
Applications sent through job board "Easy Apply" buttons or that do not follow these instructions will be automatically archived. We are looking for people who can follow a process.
